Your Home, Simplified – Membership for Effortless Living
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Join HomeEase SG’s exclusive membership to experience the next level of home shopping. Enjoy beautifully curated home essentials, monthly perks, and unbeatable discounts, all wrapped in warm support and swift delivery. Take the hassle out of restocking – let us bring quality, style, and convenience directly to your Singapore home, so you can spend time on what truly matters.
HomeEase SG Pte Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data when you use our online platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We collect personal information that you voluntarily provide when using our site, such as when you register an account, place an order, request customer support, or participate in promotions. This information may include your name, shipping and billing address, contact details, payment information, and any other details necessary to complete transactions and provide services related to household goods e-commerce.
Additionally, we may automatically collect technical data through cookies and similar technologies when you interact with our site, including IP addresses, browser type, operating system, browsing behavior, and usage patterns. This data helps us improve functionality, customize your experience, and enhance security.
Use of Your Information
The personal data collected is used to:
Process orders and deliver products including scheduling delivery and installation services
Respond to customer service inquiries and manage returns or refunds
Maintain and improve our online platform and services
Communicate important information about your orders, service updates, or changes to policies
Comply with legal and regulatory obligations
Analyze usage trends to optimize marketing and operational efforts
Data Sharing and Disclosure
We do not sell your personal information to third parties. Your data may be shared with trusted service providers who assist in order fulfillment, payment processing, delivery, installation services, and customer support. These partners are contractually obligated to maintain confidentiality and use data solely for the purposes we specify.
We may also disclose your data if required by law or to protect the rights, property, or safety of HomeEase SG Pte Ltd, our users, or others.
Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, regular security assessments, and staff training.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. When data is no longer needed, it will be securely deleted or anonymized.
Your Rights
Under applicable data protection laws, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data, subject to legal and contractual limitations
Object to or restrict certain processing activities
Request data portability where applicable
Withdraw consent where processing is based on consent without affecting the lawfulness of processing before withdrawal
To exercise these rights, please contact our Data Protection Officer at our company address.
Cookies and Tracking Technologies
Our site uses cookies to enhance user experience, monitor site performance, and deliver personalized content. You can manage cookie preferences through your browser settings. Disabling cookies may impact site functionality.
Children’s Privacy
Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children without parental consent. If we become aware of such data, we will take prompt steps to delete it.
International Data Transfers
As a Singapore-based company, your data may be processed within Singapore or by third parties in countries that may not have the same data protection laws as yours. We ensure appropriate safeguards are in place to protect your data when transferred internationally.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our site with the revised policy effective upon publication.
Contact Information
For any questions or requests related to your personal data or this privacy policy, please contact us at:
HomeEase SG Pte Ltd
18 Boon Tat Street, #05-42
Singapore 069803
We are committed to addressing your privacy concerns promptly and transparently.
